Returns & Exchanges
We want you to love your Atolea Jewelry pieces, but if you are not completely satisfied, we offer a hassle-free 30-day return and exchange policy. Please ensure items are unworn and in their original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your jewelry in its original Atolea box and protective pouch to prevent any damage during transit.
Ship Your Return
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our team inspects your returned items, we will process your refund or ship your new exchange piece within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing